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The welcome email is not needed to use Softbox — your account exists and you can sign in with the address and password you chose. If you were expecting it, check spam, then write to us and we will look at the delivery log for your address.

Reset links are sent as soon as you ask for one and usually arrive within a minute. Check spam and promotions first. If nothing has arrived after ten minutes, email us from the address on the account and we will reset it for you.

Tokens are how generation is metered. Every plan includes an allowance, and the app quotes the cost of a shot before you press the button, so nothing is ever a surprise. A generation that fails is refunded; one that succeeds is charged whether or not you keep the result.

Each platform issues one its own way, and the installation guide has the exact menu path and permissions for BigCommerce, Shopify and WooCommerce. The app repeats the same steps behind the ⓘ on the platform's card, and checks the token before saving it.

Yes. Every photograph Softbox generates for you is yours — to sell, print and publish, including after you stop paying. We claim no licence beyond storing them and sending them to the store you asked us to publish to.